Project example · AI & Automation
Sort inquiries. Make time for answers.
An illustrative pilot for routing incoming customer inquiries and preparing a reply.
- Focus
- AI & Automation
- Process
- Intake → Review → Handover
- Status
- Concept / sample
The starting point.
Inquiries reach a team through a shared inbox. Information is read, transferred and forwarded to the responsible people by hand.
The approach.
An initial pilot handles one clearly defined type of inquiry. AI suggests a category and who is responsible, and a person reviews the result. Data is only transferred to the target system after approval.
Planned success criteria
How we check the benefit.
- Compare handling time per inquiry before and during the pilot
- Document misrouted inquiries and manual corrections
- Include operating costs and exceptions in the assessment
Target values and measurement periods are only defined for a concrete project.
A similar challenge?
AI & Automation
Less manual routine: we connect AI to your existing systems and build an automation pilot you can verify.
Your project. A clear next step.
What should
work better?
We talk about where you stand, possible solutions and a sensible way to start. The first call happens via video, around 30 minutes, wherever you are. You don't need a finished brief for that.